Return & Refund Policy – CarGearBD
At CarGearBD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items are non-returnable, including:
- Perishable goods
- Customized products
- Items marked as Final Sale
How to Return an Item
Contact Customer Service
- Email: support@cargearbd.com
- Phone: 01714176829
Contact us before sending any return to initiate the process.
Fill Out Return Form
- Our customer service team will provide you with a return form. Please fill it out, stating the reason for the return.
Pack the Item
- Securely pack the product in its original packaging, including all accessories, manuals, and documentation.
Ship the Item
- Send the package to the return address provided by our team.
We recommend using a trackable shipping service to ensure safe delivery.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping fee.
Refunds
Once we receive your returned item, we will inspect it and inform you of the approval or rejection of your refund.
Approved Refunds
- Processed within 7–10 business days.
- Issued to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time to reflect in your account.
Partial Refunds
- May be granted for items that are not in their original condition, are damaged, or missing parts (not due to our error).
Non-Refundable Items
- Products that do not meet our return eligibility criteria.
- Gift cards.
- Downloadable or digital products.
Exchanges
We only replace items if they are defective or damaged.
If you wish to exchange for the same item, please contact our customer service team to arrange the exchange.
At CarGearBD, your satisfaction is our top priority. We are committed to resolving any issues and ensuring a smooth shopping experience.